TRAVEL INTO INDIA APPROACH TO PRIVACY

Effective Date: 05 Sep 2024
Last Updated: 05 Sep 2024

This Privacy Policy outlines how TRAVEL INTO INDIA, a Destination Management Company headquartered in Arki, Himachal Pradesh, India, with its registered office at VPO Shalaghat, Tehsil Arki, District Solan, Himachal Pradesh, collects, uses, protects, and discloses any personally identifiable information (“Personal Data”) that you provide when using our website.

At TRAVEL INTO INDIA, we are committed to maintaining the highest standards of transparency, integrity, and accountability. We respect your privacy and are dedicated to safeguarding your Personal Data in a manner that reflects our core business values of trust and honesty. Accordingly, any information you provide through this website will be used strictly in accordance with the terms of this Privacy Policy.

Please note that this Privacy Policy may be updated from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically to stay informed of how we protect your information.

1. Personal Data Protection

Your privacy and data security are of utmost importance to us. We fully recognize that the collection, use, and disclosure of personal information carry significant responsibilities—not only for our organization but also for the individuals whose data we process.

2. Objective Of This Policy

We understand the importance of your right to know how and why your personal data is collected, used, disclosed, transferred, and stored. Accordingly, we have developed this Privacy Policy to clearly explain our data handling practices. This notice outlines the manner in which we process your personal information when you use our website or other digital platforms, in accordance with applicable data protection laws.

It is important that you read this Policy together with any other privacy notices we may provide on specific occasions when we collect or process your personal data. This will ensure that you are fully informed about how and why your data is being used. Please note, this notice is intended to supplement other such notices and does not supersede them.

3. Characterizing Controller Of Personal Data

A “controller” refers to an individual or entity that alone, or jointly with others, determines the purposes for which and the manner in which any personal data is, or is likely to be, processed. This notice is issued on behalf of Travel Into India, acting in the capacity of a data controller. Unless otherwise specified, Travel Into India is the controller responsible for the processing of your personal data.

4. Data Gathered By Us

“Personal Data” refers to any information relating to an identified or identifiable natural person. This includes any detail that can directly or indirectly identify an individual. It does not, however, include data where identifying elements have been removed, such as anonymised data.

In the course of conducting business as a Destination Management Company, Travel Into India may collect and process personal data from a range of individuals. This may include, but is not limited to: representatives, partners, suppliers, clients, guests of our partners and clients, industry peers, business contacts, and prospective clients or partners.

We also collect, use, and share aggregated data, such as statistical or demographic information, for analytical and operational purposes. Aggregated data may be derived from personal data, but it is not considered personal data under applicable data protection laws if it does not reveal an individual’s identity, either directly or indirectly. For example, we may compile usage data to assess the percentage of visitors accessing a specific feature of our website. However, if we combine this aggregated data with personal data in a manner that could identify you, we treat such combined data as personal data and handle it in accordance with this Privacy Policy.

We do not knowingly collect any special categories of personal data through our website. This includes sensitive data such as information related to race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, union membership, health, genetic or biometric data, or data concerning criminal convictions and offences.

To provide greater clarity, we have grouped the types of personal data we collect into defined categories. These terms and categories are used consistently throughout this Privacy Policy:

To provide our services effectively and in compliance with data protection regulations, Travel Into India may collect, use, store, and transfer various categories of personal data. The types of personal data we process include, but are not limited to, the following:

  • Contact Data: This includes details such as your business or residential address, email address, primary and alternative telephone numbers (landline and mobile), and any other contact information you choose to share with us in the context of communication or service delivery.
  • Identity Data: This category encompasses your full legal name (first and last), title, username or other unique identifiers used to access our services or platforms. Where you choose to make payments using a debit or credit card, we may temporarily collect card-related details strictly for payment processing purposes. Such information is not stored beyond the completion of the transaction and is securely destroyed immediately thereafter.
  • Marketing and Communications Data: This refers to your expressed preferences in receiving marketing materials, newsletters, promotional offers, or updates from us. We may also track your interaction with our marketing communications—such as when emails are received, opened, or acted upon—in order to improve the relevance, timing, and effectiveness of our messaging. Additional information relating to data usage for marketing purposes is provided within each communication.
  • Profile Data: This includes behavioral information collected during your interactions with our website. It may consist of data such as the referring site (if applicable), specific pages viewed, navigation patterns, form entries, duration of visits, and any interactive actions performed on our digital platforms.
  • Technical Data: When you visit or interact with our website, we automatically collect technical details associated with your access. This includes your internet protocol (IP) address, login credentials (where applicable), browser type and version, time zone settings, geolocation, operating system, platform type, and any browser plug-ins or related technologies used.
  • Usage Data: This consists of data related to your browsing behavior and how you engage with our website or digital services. It may include analytics on feature usage, frequency of access, content interaction, and service performance.
  • Related Persons Information: In instances where travel bookings or services involve third parties (such as dependents or beneficiaries), we may collect limited personal data pertaining to them. This may include their full name, relationship to you, contact details (home and work addresses, telephone numbers, mobile numbers), gender, date of birth, and emergency contact information. Such data is collected only for the purpose of delivering contracted services and is processed with the same level of protection as your own data.

5. Techniques Used For Gathering Personal Data

We may gather Personal Data by the techniques listed below:

Exchanges of Business Cards during:

  • Business Meetings
  • Exhibitions & Events
  • Networking events
  • Sales Calls

Inquiry through:

  • Website
  • Email
  • Phone call
  • Instant Messaging (i.e. WhatsApp, etc.)

Subscription to receive:

  • Newsletter
  • Marketing & Promotion emailers
  • Corporate Updates & Advisories
  • Product & Service Updates & Advisories
  • Direct E-mails
  • Instant Messaging (i.e. WhatsApp, etc., with expressed and explicit consent)
  • Sales, Marketing & Promotion collaterals

Business and/or Booking Contracts as:

  • Overseas Representative
  • Partner
  • Client
  • Guest
  • Supplier

Social Media Platforms (These may also be covered by separate Privacy Policies of each of the social media platforms)

  • Facebook
  • twitter
  • Instagram

6. Website Cookies

Our website uses cookies and similar tracking technologies to collect certain information about your visit, including your Internet Protocol (IP) address. Through these technologies, we receive Technical Data related to your device, browser type, operating system, browsing actions, and usage patterns.

This personal data is collected through the use of cookies, server logs, pixel tags, and other similar technologies to help us understand how users interact with our website, improve site performance, and enhance your browsing experience.

For more detailed information on the types of cookies we use, their purpose, and the specific data collected, please refer to our Cookie Policy.

If you prefer not to accept cookies, you may disable them entirely by adjusting the privacy settings of your browser. Please note that disabling cookies may affect the functionality and performance of certain features of our website.

7. Data About Related Persons

If you provide us with personal data concerning other individuals—such as family members, dependents, beneficiaries, or emergency contacts (for example, in connection with travel bookings, consent on behalf of a minor, or emergency contact details)—you are responsible for ensuring that these individuals are informed of the disclosure and their associated data protection rights.

It is also your responsibility to obtain the necessary and explicit consent from these individuals for the processing, including the collection, use, transfer, and storage of their personal data, as outlined in this Privacy Policy. Where such consent cannot be provided directly by the individual (e.g., in the case of minors), you must confirm that you are lawfully authorized to provide consent on their behalf.

By submitting their data to us, you acknowledge that you have fulfilled the above responsibilities and confirm that we are permitted to process such information in accordance with applicable data protection laws.

8. Justification For Legitimate Handling Of Data

When you use our Website or engage with our services, Travel Into India processes your personal data only where there is a valid legal basis to do so, in accordance with applicable data protection laws. The legal bases on which we rely include the following:

  • Performance of a Contract: We process your personal data when it is necessary to enter into or perform a contract to which you are a party, or to take steps at your request prior to entering into such a contract. For example, this may apply when you make a booking or request a quotation through our website or directly with our team.
  • Compliance with Legal or Regulatory Obligations: In certain cases, we are legally required to process your personal data in order to comply with statutory obligations, such as record-keeping, tax regulations, or reporting duties imposed by law enforcement or other regulatory authorities.
  • Legitimate Interests: We may process your personal data where it is necessary for the purposes of our legitimate interests (or those of a third party), provided that your fundamental rights and freedoms are not unduly impacted. For example, it may be in our legitimate interest to monitor the use of our website or client portals for security, fraud prevention, IT administration, or improving user experience. Before relying on this basis, we carefully assess and balance any potential impact on your privacy and data protection rights.
  • Consent: In limited circumstances, we may rely on your explicit consent to process your personal data—particularly in relation to sending you third-party direct marketing communications via email or SMS. You may withdraw your consent at any time by contacting us or using the unsubscribe option provided in such communications.

We do not use your personal data for purposes where our legitimate interests are overridden by the potential impact on you, unless we have obtained your consent or are otherwise required or permitted to do so by law.

9. Purpose of Collecting and Processing Personal Data

Travel Into India collects, processes, and utilizes your personal data for a variety of legitimate business purposes, in accordance with applicable laws, regulations, contractual obligations, and business requirements. The primary purposes for which we process personal data include, but are not limited to, the following:

  • Marketing and Promotional Activities: We may use your personal data to send you updates on product announcements, offers, promotions, and events. However, such communications will only be sent where you have provided your explicit and voluntary consent. You may withdraw your consent at any time by using the unsubscribe option included in such communications.
  • Fulfilment of Contractual Obligations: Personal data is processed as necessary to execute and manage contractual relationships, including the delivery of products and services to our representatives, partners, clients, suppliers, and guests.
  • Sales and Business Development: We use personal data to support sales initiatives, client management, and related business development activities.
  • Supplier Management: Personal data is used to establish, manage, and fulfil obligations under supplier contracts.
  • Accounting and Financial Administration: This includes billing, invoicing, payment processing, and related financial record-keeping activities.
  • Product and Service Improvement: Personal data helps us to improve our offerings, develop new products or services, and enhance content, advertising, and user experience across our platforms.
  • Operational Communications: We may use personal data to send you important information regarding services you have availed, changes to our terms and conditions, privacy policies, or other operational notices.
  • Account Access and Personalization: We use personal data to grant secure access to user accounts and to customize your experience on our website by displaying content tailored to your preferences and interactions.
  • Research, Analysis, and Auditing: Internally, we may use personal data for analytical purposes, quality control, auditing, and research to improve our business processes and compliance efforts.

If you do not wish to receive marketing-related communications, you may opt out at any time by following the unsubscribe instructions included in the emails.

10. Collection and Use of Non-Personal Data

Non-personal data refers to information that cannot be used to identify an individual, either directly or indirectly. This type of data is inherently anonymous and does not relate to a specific, identifiable person.

Travel Into India may collect non-personal data relating to user activity across our digital platforms, including websites, portals, and other online services. Such information may include aggregated statistics on user behaviour, site traffic patterns, navigation paths, and general usage trends.

This aggregated, non-identifiable data is utilized for various legitimate business purposes, including but not limited to:

  • Conducting internal research and analysis;
  • Monitoring and improving our products, services, and website functionality;
  • Evaluating the effectiveness of promotional campaigns; and
  • Enhancing user experience across our platforms.

In some instances, we may share this non-personal, anonymized data with third-party partners, service providers, or affiliates for analytical or operational purposes. Such data sharing is always carried out in a manner that does not compromise your privacy or lead to the identification of any individual.

The compilation and use of non-personal data support our commitment to improving the quality, efficiency, and relevance of the services we offer, while maintaining full compliance with applicable privacy standards.

11. Cookies and Other Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, optimize website performance, and deliver content tailored to your preferences when you interact with our website.

To ensure transparency and provide you with clear information on how we use these technologies, we have established a dedicated Cookie Policy, which outlines the types of cookies we use, their purpose, and how you can manage your cookie preferences.

You may access our Cookie Policy at the following link: https://travelintoindia.com/cookies-policy/

By continuing to use our website without adjusting your browser settings to disable cookies, you consent to our use of cookies in accordance with the terms outlined in our Cookie Policy.

12. Third-Party Links

For your convenience and informational purposes, our Website may contain links to external websites operated by third parties. By clicking on these links, you will be redirected to websites that are not controlled or maintained by Travel Into India.

Please note that we do not endorse, monitor, or assume responsibility for the content, privacy practices, or data handling policies of these third-party websites. Once you leave our Website, our Privacy Policy no longer applies.

We strongly recommend that you review the privacy policies and terms of use of any third-party websites you choose to visit, as their practices may differ from ours and will govern your interaction with their platforms.

13. Disclosure and Sharing of Personal Data

Travel Into India is committed to protecting your privacy and only discloses your personal data in accordance with applicable data protection laws and this Privacy Policy.

  1. Internal Disclosure Within Travel Into India

Your personal data will be accessed strictly by authorized personnel within Travel Into India who require such access to perform their duties in relation to the purposes outlined in this Policy (see Section 9). Access may be granted to personnel in departments such as Marketing, Sales, Contracting, Reservations, Human Resources, Legal, Finance, Regulatory and Compliance, Accounting, Compensation and Benefits, and relevant managerial staff—strictly on a need-to-know basis and only in connection with their job responsibilities.

  1. Disclosure to Third-Party Service Providers

We may disclose your personal data to trusted third-party service providers who perform functions or services on our behalf and under our instructions. These may include:

  • Information technology support and system administration providers
  • Customer service providers
  • Data processing or storage vendors
  • Payment processors or credit extension service providers
  • Travel booking engines and reservation partners
  • Logistics and delivery service providers
  • Research, analytics, and customer satisfaction survey firms

These third parties are contractually bound to safeguard your personal data through appropriate technical and organizational security measures. They are also prohibited from using your data for any purpose other than to fulfill the specific services on our behalf.

  1. Legal, Regulatory, and Professional Disclosures

We may disclose your personal data to external entities where such disclosure is:

  • Required by a court of competent jurisdiction, governmental authority, tax or regulatory body, or law enforcement agency;
  • Necessary to comply with a legal or regulatory obligation;
  • Required under applicable professional, legal, or contractual obligations;
  • Made to our professional advisers (including auditors, lawyers, accountants, consultants, bankers, and insurers) for legitimate business functions.
  1. Business Transfers and Restructuring

In the event of a corporate transaction—such as a merger, acquisition, business reorganization, asset transfer, or sale—Travel Into India may disclose or transfer your personal data to involved third parties. Any such transfer will be in accordance with data protection laws, and the receiving party will be bound to use your personal data only as described in this Privacy Policy.

  1. Due Diligence and Safeguards

We undertake appropriate due diligence when selecting third-party processors and ensure they operate under strict contractual terms requiring them to maintain confidentiality, implement robust data security standards, and process personal data solely on our documented instructions.

  1. Consent-Based and Lawful Disclosures

Where required by law or contract, or where your explicit consent has been obtained, we may share your personal data with third parties in accordance with the purposes stated in this Policy. We do not disclose your data for purposes beyond those necessary to fulfil our obligations or permitted by law.

14. International Data Transfers

Due to the global nature of Travel Into India’s operations, certain affiliated entities, service providers, and authorized third-party recipients may be located in jurisdictions outside your home country, including countries (such as the United States) that may not provide an equivalent level of data protection as required under the data protection laws of your jurisdiction.

To safeguard your personal data during such transfers, Travel Into India implements appropriate measures to ensure compliance with applicable legal requirements. These measures include, but are not limited to:

  • Ensuring that data recipients adhere to applicable data protection laws and maintain an adequate level of security and confidentiality;
  • Implementing robust technical and organizational security measures to protect personal data against unauthorized access, alteration, or disclosure;
  • Entering into legally binding agreements or contractual safeguards with the receiving entities, incorporating standard contractual clauses or other lawful transfer mechanisms as required by applicable law.

By engaging with our services, you acknowledge that such international transfers of personal data may occur in accordance with this Privacy Policy and applicable data protection regulations.

15. Data Protection and Security

Travel Into India prioritizes the confidentiality, integrity, and security of your personal data. Taking into account industry best practices, implementation costs, the nature, scope, and purposes of processing, as well as potential risks to individual rights and freedoms, we adopt appropriate technical and organizational measures to ensure a level of security proportionate to the identified risks.

16. Our Security Measures

We implement strict physical, technical, and administrative controls to protect your personal data from accidental, unlawful, or unauthorized destruction, loss, alteration, disclosure, or access—whether processed within your jurisdiction, in India, or internationally. All data transmitted through our online systems is protected via secure servers and encryption technologies in line with recognized industry standards.

Credit/debit card details provided for payment purposes are securely processed and immediately destroyed after the completion of the transaction. We do not store payment card information and will never disclose your sensitive data to third parties except as necessary to fulfill your booking or as permitted by law.

17. Third-Party Data Processors

We require all third-party vendors and service providers who process your personal data on our behalf to implement equivalent security standards, maintain confidentiality, and process data solely based on our instructions and for legitimate business purposes.

18. Breach Notification

While we take comprehensive measures to protect your information, no system or method of transmission over the Internet can be guaranteed as fully secure. In the unlikely event of a data breach that may compromise your personal data, we will investigate promptly and, where legally required, notify you and the relevant authorities within the prescribed timeframes.

19. Liability Disclaimer

Although we implement robust security protocols, Travel Into India shall not be held liable for any unauthorized access, disclosure, or misuse of data caused by circumstances beyond our reasonable control, including cyberattacks, hacking incidents, or force majeure events.

20. User Responsibility

By accessing, browsing, or using this website for transactions or data submission, you agree to comply with the most current version of this Privacy Policy. If you choose to use social networking platforms or third-party services linked through our site, your information will be governed by their respective privacy policies and terms of use.

21. Marketing and Your Right to Opt-Out

We respect your privacy and aim to provide clear choices regarding the use of your personal data for marketing purposes. You will receive marketing communications from Travel Into India only if:

  • You have explicitly opted in to receive such communications; or
  • You have previously purchased or shown interest in our products or services and have not opted out of receiving marketing messages.

22. How to Opt-Out of Marketing?

If at any point you no longer wish to receive marketing communications from us, you can easily withdraw your consent by:

  • Clicking the “Unsubscribe” link provided in the footer of any marketing email you receive from us; or
  • Contacting us directly at bookings@travelintoindia.com with your request.

Once we receive your opt-out request, we will promptly update our records to ensure you do not receive further marketing communications. Please note, however, that opting out of marketing messages will not affect the receipt of important service-related communications (such as booking confirmations, invoices, or policy updates).

23. Marketing Content and Purpose

As part of your registration or engagement with our services, you may be offered the option to receive marketing content, which may include:

  • Updates about our products, services, and special offers;
  • Personalized promotions tailored to your travel preferences;
  • Information on flight specials, seasonal promotions, contests, or sweepstakes;
  • Newsletters and travel tips curated for your interests.

These communications may be sent directly by Travel Into India or through authorized third-party service providers acting on our behalf. All such third parties are contractually obligated to maintain the confidentiality of your information and process it solely in accordance with our instructions.

24. Third-Party Advertisers and Marketing

Our website may feature advertisements and promotional content provided by third-party advertisers. We do not share your personal data with these advertisers unless you have expressly granted us separate and specific consent to do so, independent of any consent given during your registration or use of our services.

Please note that these third-party advertisers may use cookies, pixel tags, and similar tracking technologies to collect session data, such as:

  • Information regarding advertisements you have viewed;
  • Pages you visit on our website;
  • Behavioral indicators suggesting your areas of interest.

They may also combine this data with information from your visits to other websites in order to deliver targeted advertisements for products or services that they believe may interest you. This practice is commonly known as behavioral or interest-based advertising.

When you click on an advertisement displayed on our website, you may be redirected to the advertiser’s external site. Travel Into India does not control and is not responsible for the content, privacy practices, or data handling policies of such third-party websites. We strongly recommend that you review the privacy policies and terms of use of any external sites you visit, as their practices may differ from ours and will govern your interaction with those sites.

25. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to:

  • Comply with legal, regulatory, accounting, and reporting obligations;
  • Perform contractual obligations and provide requested services;
  • Establish, exercise, or defend legal claims.

Personal data is stored in our systems in accordance with our document management, retention, and destruction policy, as well as applicable data protection laws. This retention period may, in some cases, extend beyond the termination of your relationship with us, but only for as long as is reasonably required to:

  • Respond to post-transaction inquiries or disputes;
  • Enable the processing of refunds, credits, or claims for canceled trips;
  • Prevent and detect fraudulent activity;
  • Protect our legal rights and pursue available remedies;
  • Comply with statutory obligations or legitimate business purposes.

In certain circumstances, we may anonymize your personal data (so that it can no longer be linked to you) for analytical, research, or statistical purposes. In such cases, we may use this anonymized data indefinitely without further notice to you, as it will no longer constitute personal data under applicable laws.

26. Changes to This Policy

Travel Into India reserves the right to update, amend, or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. If we make any material changes to the way we collect, use, or share your personal data, we will provide appropriate notice in accordance with applicable laws. This may include:

  • Posting an updated version of this Policy on our website;
  • Sending a direct notification via email or other communication channels;
  • Seeking your renewed consent where required by law.

We encourage you to review this Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after the effective date of any updates constitutes your acknowledgment of the revised Policy and your agreement to be bound by its terms.

27. Your Rights

Under applicable data protection laws, including the Digital Personal Data Protection Act (India) and, where relevant, the General Data Protection Regulation (GDPR), you have specific rights in relation to your personal data. Travel Into India respects these rights and will act promptly and in compliance with applicable laws, rules, and regulations.

Your Rights Include:

1. Right to Be Informed

You have the right to be informed, in a clear and transparent manner, about how we collect, use, share, and store your personal data. This Privacy Policy provides such information in an intelligible and easily accessible format.

2. Right of Access

You may request confirmation as to whether we process your personal data, and if so, obtain access to your data along with details of how it is used.

3. Right to Rectification

You can request the correction of inaccurate or incomplete personal data. Where applicable, we will notify third parties with whom such data has been shared.

4. Right to Erasure (“Right to be Forgotten”)

You may request the deletion of your personal data where legal grounds permit, such as when data is no longer necessary for the purpose it was collected or when consent has been withdrawn. This is not an absolute right and is subject to legal obligations.

5. Right to Restrict Processing

You can request that we temporarily suspend the processing of your personal data under specific circumstances, such as when you contest its accuracy or object to processing.

6. Right to Data Portability

Where legally applicable, you may request to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

7. Right to Object

You can object to the processing of your personal data in certain situations, including when we process data for legitimate interests, direct marketing, or profiling purposes.

8. Right Not to Be Subject to Automated Decisions

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects on you.

28. How to Exercise Your Rights?

You can exercise any of the above rights by contacting us at:

Email: bookings@travelintoindia.com

Mobile: +91 8750-451-966